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Ensuring Success through Clear, Concise, Targeted Documentation and Training

In these challenging economic times, many companies are restructuring to remain competitive by downsizing, outsourcing, consolidating, reorganizing, and reengineering.

If your company is one of them, you understand that integral to the success of your organizational restructuring is an effective Change Management strategy that communicates the changes in your, processes, systems, and policies via a clear message that’s delivered in an organized and consistent manner.

Through a targeted Change Management Strategy, impactful training, accessible documentation, and performance support tools and job aids, we help our clients ensure the success of their reorganization – at the department, division, regional, and/or global levels.


System and Process Reengineering

If your organizational restructuring involves updating, enhancing, customizing, or replacing an existing system, we can help!
We have more than 20 years' experience supporting companies with project management, business analysis, systems analysis, process reengineering, and documentation through any one or every stage of the Systems Development Lifecycle (SDLC). This includes, but is not limited to the following:

  • Needs Assessment and Release Planning: Problem Definition, Business and Technical Requirements and Analysis, Feasibility Study, Program/Product Roadmap, Resource Planning
  • Systems/Process Analysis and Project Definition: System and Business Process Flows, Feasibility/Usability Studies and Prototyping, RFP process
  • Design: System and Functional Specifications
  • Development: Detailed Systems and User Documentation; Online Help; Policy, Procedure, and Process Documentation
  • Testing and Validation: Acceptance Test Plans (ATPs) and scripts, test and evaluation results, system certification
  • Deployment: Controlled Rollout; Implementation, Maintenance, and Troubleshooting Guides
  • Change Management: Training, Performance Support, Communications / Messaging / Reinforcement
  • Performance Evaluation / Post-Implementation Review

Contact Us Today to schedule your Initial Information Integration Evaluation™.