Experience is the i3 Difference

Compliance and Risk Management are closely aligned – with Compliance ensuring that regulatory requirements are met and Risk Management identifying risks and implementing appropriate controls.  These functions are inter-related and, for them to operate optimally, related policies, procedures, and controls must be clearly and consistently communicated throughout an organization.  This is where i3 excels.

We have helped many clients meet their specific Compliance and Risk challenges in some of the following ways:

• Write new or update existing policies, processes, procedures, and controls
• Perform RCSAs (Risk Control Self-Assessments)
• Address regulatory findings and Internal Audit Reports
• Perform gap assessments
• Develop or update training in support of policies, procedures, and controls
• Provide ongoing performance support tools to ensure awareness, understanding, and compliance, particularly with policies and controls addressing areas of significant risk

Information Technology is the backbone of business, and an integral part of every function in every organization – and documentation and training go hand-in-hand with IT.  Our IT experience is extensive…

• System Selection and Implementation
• SDLC Documentation
• User Acceptance Testing
• User Documentation, Training, Online Help, Job Aids
• Business Continuity Planning
• IT Audits and Controls
• Gap Assessments
• IT Governance – Policies and Procedures
• IT Operations
• IT Technical Doc and Diagrams
• Change Management
• Cybersecurity  

Cyberattacks are on the rise and every public and private firm is at greater risk than ever before – particularly with the Covid-19 pandemic exponentially increasing risks related to the explosion in growth of a remote workforce. 

In response, many organizations have implemented significant improvements and are confident that the advanced technology and tools they have in place are sufficient to meet the threat head on. However, while organizations have spent millions of dollars securing their corporate internal networks, remote employees have introduced thousands of potentially insecure endpoints to that network.

Studies have shown that as attacks become increasingly sophisticated and frequent, there needs to be more of a focus on the human factor – requiring tight, comprehensive, clear policies and procedures that are communicated and continually reinforced via a solid training and awareness program.

i3 can support you in being PROACTIVE with prevention rather than REACTIVE with responding to security breaches.

In addition to supporting you with developing or updating your Cybersecurity policies, procedures, and training, we can also help you to perform a gap assessment and remediation.

At i3, we understand that the core of an effective Learning & Development (L&D) strategy is to align performance with your company’s goals.  To achieve that at any level – from enterprise to an individual function or role – requires clarity around …

• What ability, knowledge, or skill gaps need to be addressed?
• What are the optimal ways to engage the learner to ensure absorption and adoption?
• What are the end goals?
• How will the training contribute to the bottom line?
• How will success be measured?
  

i3 specializes in designing and developing customized training strategies and courseware for our clients that focus on experiential learning and transfer of learning to the job.

In every training format and medium, our courses are engaging and customized with real-world tasks, compelling case studies and scenarios, and relatable story lines appropriate to your environment and its challenges. This proven methodology captures user attention and significantly increases retention and on-the-job application – and effectively aligns performance with your company’s goals.

When you think of Operations, you think of having processes and procedures in place that support and guide the highest level of efficiency within your organization.  While defining effective processes, procedures, workflows, and controls is the foundation of your business, communicating them effectively via clearly written, concise documentation and impactful training is the foundation of ours.

As a cost saving measure, many firms will task management and staff with the responsibility to write their own procedures – after all, they are the subject matter experts.  However, being knowledgeable about a job or task doesn’t automatically enable them to write good procedures – and the costs associated with poorly written procedures can be very high: errors, non-compliance with policies, job dissatisfaction, and safety issues, to name a few.  

Here are a few comments from some of our satisfied clients:

• “Companies really need professionally written procedures.  There’s such a huge difference between home grown and what i3 wrote for us.”  
• “The procedures i3 wrote for us were great! Although your team members weren’t subject matter experts, they were able to spend time with our people, observe, ask good questions, and understand what they did and why they did it – and were always respectful of people’s time.”  
• “New staff could walk in off the street and understand exactly how to do their job.  Frankly, it amazed me!”
• “The procedures you wrote also helped us with reorgs, and really supported our ability to change and put in process improvements.”
• “You make it look like an art!”

Our finance experience is wide and deep.  We have vast experience working both with firms within the financial industry, as well as with Finance departments of firms in various industries.  

Our clients have included many types of financial services firms, such as investment banking, asset management, commercial banking, consumer/retail banking, mortgage banking, wealth management, broker/dealers, insurance companies, and financial holding companies.  We’ve supported them with everything from writing an individual policy to a comprehensive firmwide overhaul of policies and procedures; designing and developing a single course to a blended solution for a global system rollout; supporting systems selection and implementations; and providing consulting, contingent, and FTE staffing of technical writers, instructional designers, trainers, systems and business analysts, KYC/AML analysts, and technologists.

At i3, we’ve also got the Finance Department side of things covered locally, regionally, and globally, with extensive experience with developing documentation and training in support of functions including, but not limited to AP/AR, General Ledger, Assets Under Management, P&L, Reconciliations, Investments, Budgeting, Grants, Month and Year End Closings, Internal Control, and Sarbanes-Oxley Compliance.

Every new concept taught in a training program or communicated to your workforce via documentation represents a change to your organization’s existing environment.  Unfortunately, if yours is like most other organizations, documentation and training are often thought of as “one and done” events, rather than as part of a holistic approach to change.

At i3 we believe training and documentation are an integral part of changing performance. Creating change within large complex organizations requires a clear message that is communicated in an organized and consistent manner.

Through a targeted Change Management Strategy, impactful training, and accessible documentation, we help our clients create the business-critical change they need.